Privacy policy

Who we are

aimenu.ge is a digital platform that enables users to discover and book tables at restaurants, place pre-orders, and helps restaurants manage bookings and customer interactions.

Data Controller:

Telos LLC

Legal address: 6 Bakos Street, Tbilisi, Georgia

Identification number: 405735879

Email: [email protected]

What data we collect

A. For users (customers):

• Name

• Email address

• Phone number

• Reservation details (date, time, party size)

• Device and browser information

• Location data (optional, with your permission)

B. For restaurants (partners):

• Business name and contact details

• Owner / manager contact information

• Billing details (VAT ID, payment method)

• Menu, photos, and other listing content

• Booking history and customer interactions

How we use your information

• To facilitate restaurant reservations

• To send confirmations, reminders, and updates

• To provide customer support

• To manage user accounts and restaurant profiles

• To analyse usage and improve the Platform

• To comply with legal and regulatory obligations

Legal basis for processing (under GDPR)

• Consent: when you voluntarily provide data (e.g. signing up for newsletters).

• Contract: to fulfill our obligations when you book or register with us.

• Legal obligation: for tax, fraud-prevention, or compliance reasons.

• Legitimate interests: to operate and improve our services efficiently and securely.

Data sharing and disclosure

We do not sell your personal data. We may share data with:

• Restaurants: relevant booking information is shared with the restaurant you book.

• Service providers: payment processors (Bank of Georgia, Flitt), hosting, SMS / email providers — all bound by confidentiality.

• Legal authorities: if required by law, or to protect our rights or users.

Cookies and tracking technologies

We use cookies to:

• Remember your preferences

• Analyse traffic and performance

• Deliver personalised content

You can manage or disable cookies in your browser settings.

We use Microsoft Clarity to better understand how users interact with our Platform. Clarity provides insights such as heatmaps, session recordings, and behavioural metrics that help us improve usability and performance.

Clarity may collect:

• Clicks and scrolling behaviour

• Device and browser type

• Pages visited and time spent

• User interactions (non-sensitive)

All data is anonymised where appropriate and handled securely. For more information, see Microsoft's Privacy Statement.

Data retention

We retain your data only as long as necessary to:

• Fulfill the purpose it was collected for

• Comply with legal and contractual obligations

• Resolve disputes and enforce agreements

Inactive user accounts may be anonymised or deleted after a specified period.

Data security

We take technical and organisational measures to protect your data against:

• Unauthorised access

• Accidental loss or destruction

• Breach or misuse

Data is transmitted over secure (HTTPS) connections and stored in secure environments.

Your rights

You have the right to:

• Access your data

• Correct inaccurate or incomplete data

• Delete your personal data ("right to be forgotten")

• Restrict or object to processing

• Withdraw consent at any time

To exercise these rights, contact [email protected]. EU / UK residents: GDPR rights apply in full.

Third-party links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date. We recommend reviewing it regularly.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Email: [email protected]